Frequently Asked Questions
Everything you need to know about shopping with SDS electronics.
What kind of warranty comes with my electronic devices?
All SDS products come with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium devices at checkout.
How long does shipping take for high-value electronics?
Standard shipping typically takes 3-5 business days. For high-value items, we use insured express couriers and require a signature upon delivery to ensure safety.
Can I return a product if the seal is broken?
We accept returns within 30 days. However, for electronics, items must be in their original packaging. A restocking fee may apply if the factory seal is broken and the item is not defective.
Do you offer technical support for setup and installation?
Yes, our SDS technical team is available via live chat and email to assist you with initial setup, firmware updates, and troubleshooting for all hardware purchased from us.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure financing options like Klarna and Affirm to help you manage payments for larger tech investments.
Are the products on SDS brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on SDS are 100% brand new and factory-sealed.