Returns & Exchanges

At SDS, we stand by the quality of our high-performance electronics and offer a 30-day return window to ensure total customer satisfaction. If your device isn't the perfect fit for your workflow, we provide a streamlined exchange or refund process.

Return Process

• 1.
  Initiate Request

  Log into your SDS account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the product in its original packaging including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.